Technical Trainer- Internal University

Marmon Holdings, Inc. • Brooklyn Park, MN

10d • $86,640 - $129,960 • Hybrid

About The Position

The Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University—ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization. This role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. This collaborative role drives close alignment with Customer Operations, Support, Engineering, and Field teams. The Technical Trainer ensures the organization develops the right skills at the right time to meet evolving customer needs. The Technical Trainer – Internal University is responsible for designing, managing, and growing internal technical expertise. This includes building structured curricula, certification frameworks, and role-based development pathways. This role serves as the capability architect for the organization, ensuring technical training is not only delivered—but systematically built, measured, and scaled to support long-term performance improvement. The Technical Trainer partners closely with Technical Trainers (Virtual), NPD Readiness Leads, Technical Case Owners, and Customer Operations Leads to ensure training aligns to real-world service demand and drives measurable improvements in diagnostic quality, execution consistency, and customer outcomes.

Requirements

• Bachelor’s degree or equivalent experience in technical, engineering, Learning and Development or related field.
• 6–10+ years of experience in: Technical support or field service, Training, curriculum development, or capability building.
• Experience designing structured training or certification programs.
• Strong understanding of: Principles of Adult/Technical Learning, Diagnostic troubleshooting, Service operations and contact center environments.
• Instructional design and curriculum development expertise (ADDIE model).
• Audio/Video/eLearning Authoring tools (Storyline, Rise, Captivate).
• Strong technical knowledge and diagnostic capability.
• Strong cross-functional collaboration and influence.
• Program management and organizational skills.

Nice To Haves

• Experience building structured learning programs.
• Administration/Coordination of learning management systems (LMS).
• Experience with certification frameworks and competency models.
• Exposure to KPI-driven service environments.
• Lean / continuous improvement experience.
• Experience in aftermarket, foodservice, or equipment-based industries.

Responsibilities

• Design and manage the Internal Technical University framework across the organization.
• Define structured learning pathways for internal job roles, including internal MFT teams, and to external customers.
• Establish clear progression models aligned to: Skill development, Role expectations, Business needs.
• Ensure the program is consistent and easily scalable.
• Build comprehensive technical curricula for: Equipment knowledge, Diagnostic troubleshooting, Service workflows and tools.
• Ensure content is designed from foundational level to advanced level audiences.
• Design and manage certification programs to validate technical competency.
• Establish criteria for: Skill proficiency, Role readiness and advancement eligibility.
• Ensure certifications are aligned to: Real-world diagnostic capability, Case execution requirements.
• Partner with leadership to embed certifications into performance and development models.
• Leverage inputs from internal groups/leaders to identify systemic capability gaps and deficiencies that drive repeat demand or escalation.
• Update curriculum based on business impact and customer outcomes.
• Partner with Technical Trainers and SMEs to build: Work instructions, Diagnostic flows.
• Ensure training materials are aligned and consistent.
• Establish a single source of truth for governance of content.
• Align Technical University programs to the Aftermarket Service Delivery Model.
• Ensure all training supports service execution and customer outcomes.
• Define and track effectiveness of training programs through: Aftermarket Service Delivery Model, Learner performance evaluation.
• Continuously refine curriculum and certification programs based on performance data and organizational priorities.
• Collaborate with Engineering to incorporate product updates and failure modes into curriculum.
• Partner with Support and Ops to align training with execution expectations.
• Engage with Field/ASAs to integrate real-world application insights, and reflect real-world examples.
• Equip Technical Trainers (Virtual) with: Structured curricula, Content frameworks, Delivery standards.
• Support leaders with tools to reinforce: Capability development, Skill progression.
• Ensure consistency in how training is delivered and reinforced across the organization.

Benefits

• Medical, Dental, Vision, and Prescription Drug insurance plans
• Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
• Tax advantaged spending accounts for health and dependent care expenses
• Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
• Generous paid time off for personal use, holidays, and parental leave
• Company-sponsored life insurance
• 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
• Financial and retirement advising

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level