Technical Trainer

Johnson Controls•Glendale, AZ

1d•Onsite

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, is seeking a Technical Trainer to join their team. The Johnson Controls Training Institute, a division of BT&S Global Products, delivers a range of training offerings for fire detection customers. This role is responsible for delivering technical certification training programs for fire detection products in various settings and to different student populations. The primary focus is on ensuring training aligns with business objectives, is delivered effectively, and continuously evaluated for improvement.

Requirements

Strong communication, organizational, interpersonal, and presentation skills.
Proficiency in Microsoft applications, particularly PowerPoint, Word, and Excel.
Minimum of 3 years of directly relevant work experience.
Proficiency in low voltage electronics, specifically power-limited 12V to 70V building systems.
Installation or service experience with fire detection, security, access control, or other low voltage systems.
Experience in delivering training to end-user customers or peer mentoring.

Nice To Haves

Familiarity with Simplex ES fire detection systems.
Experience in installation, service or inspections of Simplex fire products.
Vocational education, or 3 years of directly relevant work experience.
Training Certifications in any Simplex fire panels a plus.

Responsibilities

Deliver technical certification training programs for fire detection products in classroom, virtual, or mobile settings to various student populations.
Deliver certification-level instructor-led classes on the installation, programming, maintenance, and repair of Johnson Controls fire detection systems using various modalities, including virtual, in-person, and webinars.
Design, develop, and facilitate webinars that complement instructor-led training topics.
Qualify to deliver multiple product training curricula simultaneously.
Document course enhancements based on feedback from customers and subject matter experts.
Receive mentorship from experienced instructors in subject matter expertise, content creation, and course delivery techniques.
Collaborate closely with the Fire Detection team and Lead Trainer to ensure quality and consistency throughout the course lifecycle.