Technical Trainer

Canon Careers•Irvine, CA

9d•Onsite

About The Position

The Technical Trainer delivers training in their assigned region, collaborates with the curriculum development team to enhance training program content, and supports other divisional objectives as assigned by management. This role requires hardware technical expertise to provide training classes for both internal and external customers. The Technical Trainer is responsible for ensuring training program instruction meets management's expected standards, providing coaching to students, and creating/delivering training seminars. They also conduct dealer visits to discuss training needs, gather feedback, research competitor programs, and promote Canon's image as a leader in imaging technology and training. Additionally, the role involves maintaining training facilities and equipment, meeting performance goals, understanding and implementing the Regional ATP program, providing product support in the field and via phone, and ensuring a quality training experience for all students.

Requirements

Bachelor’s degree in education or equivalent experience.
Certified Technical Trainer (CTT+) Certification (or equivalent) or achievement of such certification within first six months of employment.
Knowledge of the International Board of Standards for Training, Performance, and Instruction (IBSTPI) competencies.
Network + Certification, Microsoft Certified Professional (MCP), Certified Network Administrator (CNA) or equivalent.
At least one year experience in electronic and/or electromechanical repair field or up to one-year technical training or military services in related area.
Must possess supervisory leadership and interpersonal skills with the ability to communicate and collaborate with external and internal “customers” and management at all levels.
Computer and connectivity knowledge and skills including network theory and the ability to configure Canon devices in all network environments.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.
The Company will not pursue or support visa sponsorship.

Responsibilities

Deliver training in assigned region.
Work with curriculum development team to improve and refine training program content.
Support other divisional objectives as management assigns.
Provide training classes supporting internal and external customers.
Deliver training programs proficiently in specialty areas and possess a strong working knowledge of secondary specialization.
Ensure training program content consistently meets department standards.
Provide coaching and constructive feedback to students.
Produce and deliver training seminars for internal and external customers through local classes, national training events, and dealer onsite training.
Conduct dealer visits, discuss training needs, and acquire feedback on current training programs and systems.
Seek out new areas of development, research competitor programs, and coordinate information with other trainers.
Implement key initiatives to ensure Canon’s image as an imaging technology and training leader is best-in-class.
Visit “Key Dealers” to assist in evaluating dealers training needs.
Promote Canon training initiatives and programs, such as ATSP.
Exhibit excellent written and verbal communication skills.
Meet with Engineering and curriculum developers to ensure accuracy of all training delivery programs.
Be proficient in all Learning and Training technology and systems.
Support other trainers in understanding and using training technology.
Participate in assignment of special projects and/or special training events.
Maintain a high in-class standard for training delivery and scheduling of products.
Meet standards established by training management for training delivery quality and quantity measurements.
Ensure each student has a quality training experience inclusive of materials, accommodations, and amenities.
Maintain all training facilities and equipment in good working order and in accordance with Educational and Training standards.
Keep current inventory of all training equipment.
Meet all goals and objectives, with emphasis on CTT standards and product knowledge.
Understand the Regional ATP program and help implement the regional ATP evaluation plan.
Maintain accurate records and perform all administrative duties needed to support the ATP program.
Conduct dealer visits to support their service, support, and training efforts.
Provide product support in the field and on the phone.