Technical Trainer- Utilities Background- Raleigh, NC

Honeywell•Raleigh, NC

7h•Hybrid

About The Position

As a Senior Customer Experience Management Professional – Technical Trainer at Honeywell, you will deliver technical training, customer education, and learning programs for customers in the water, natural gas, and electric utility industries. You will use utility operations, technical instruction, and customer engagement experience to build customer proficiency, help customers maximize the value of Honeywell solutions, and improve operational performance. You will report directly to the Manager of Solutions Projects and work from Honeywell’s Raleigh, North Carolina location on a hybrid work schedule. The role supports customer satisfaction, service quality, and business performance by developing and delivering technical training, facilitating customer learning, and supporting the effective use of utility technologies, systems, and processes. You will work with customers, field service teams, engineering, and other stakeholders to identify training needs, develop learning materials, evaluate training effectiveness, and support continuous improvement.

Requirements

At least 5 years of experience in technical training, customer education, field service, technical support, utility operations, or a related field.
Professional experience in at least one utility industry: water, natural gas, or electric utilities.
Experience delivering technical instruction, developing training materials, or educating customers on technical systems, equipment, or processes.
Strong technical communication and presentation skills, including the ability to explain complex concepts to diverse audiences.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
Strong organizational, interpersonal, problem-solving, and customer relationship management skills, with the ability to manage multiple priorities and collaborate across teams.

Nice To Haves

Bachelor’s degree in Engineering, Education, Technical Training, Business Administration, Operations Management, or a related field.
Experience training customers or end users on utility infrastructure, distribution systems, metering, automation, control systems, or field service technologies.
Knowledge of adult learning principles, instructional design, curriculum development, and competency-based training methods.
Experience with learning management systems (LMS), virtual training platforms, technical documentation tools, or digital learning solutions.
Ability to assess training effectiveness, analyze customer feedback, and use performance data to improve learning outcomes and customer satisfaction.
Ability to build strong customer partnerships, collaborate with technical subject matter experts, adapt training to different learning needs, and deliver measurable improvements in customer capability.

Responsibilities

Develop and deliver technical training programs for customers in the water, natural gas, and electric utility industries.
Create and maintain training materials, presentations, technical guides, and hands-on learning resources.
Facilitate in-person, virtual, and on-site training on equipment, systems, software, and technical procedures.
Assess customer training needs and develop learning strategies to improve technical knowledge, system utilization, and operational efficiency.
Translate complex technical concepts into clear, practical instruction for audiences with varying levels of technical expertise.
Collaborate with utility customers, field service teams, engineering, and subject matter experts to ensure training accuracy and effectiveness.
Provide technical guidance on system functionality, troubleshooting, maintenance procedures, and operational best practices.
Evaluate training effectiveness through customer feedback, knowledge assessments, and performance metrics.
Maintain training records, course materials, attendance, and competency documentation in accordance with company procedures.
Identify opportunities to improve training content, delivery methods, and the overall customer experience.
Support new technology deployments, system upgrades, and equipment installations through customer education and technical training.
Coordinate training schedules, resources, and logistics, and communicate progress and outcomes to leadership and stakeholders.