Field Service Supervisor - Utilities Background

Honeywell•Greer, SC

1d•Onsite

About The Position

As a Field Service Supervisor at Honeywell, you will lead and oversee the Field Service team to ensure efficient and effective service delivery. You will develop strategies to optimize field service operations, manage technician assignments and schedules, monitor performance, and provide technical guidance. You will work to improve customer satisfaction and loyalty, collaborate across teams on continuous improvement, and maintain relationships with customers, suppliers, and internal stakeholders. Knowledge of gas, electrical, or water utilities will support troubleshooting and reliable service delivery. The position reports to the Field Service Manager and is based onsite in Greer, South Carolina.

Requirements

At least 5 years of experience in field service management or a similar role.
Strong technical knowledge and understanding of relevant technologies.
Excellent leadership and team management skills.
Strong computer skills, including proficiency in Microsoft Office applications such as Excel, Word, Outlook, and PowerPoint.
Ability to effectively manage and prioritize multiple projects and tasks.
Experience driving process improvements and implementing best practices.
Strong problem-solving and decision-making abilities.

Nice To Haves

Bachelor's degree in Engineering or a related field; a Master's degree is preferred.
Experience supporting utility customers or working in the gas, electrical, or water utilities industry.
Customer-focused mindset.
Ability to drive change and innovation.
Results-oriented approach.
Strong business acumen.
Ability to build and maintain strong relationships.
Experience using computer-based reporting tools, service management systems, and Microsoft Excel to track performance metrics and support operational decisions.

Responsibilities

Manage and oversee the Field Service team to ensure efficient and effective service delivery.
Develop and implement strategies to optimize field service operations and improve customer satisfaction.
Assign and schedule field service technicians to meet customer demands and service level agreements.
Monitor and analyze field service performance metrics to identify areas for improvement.
Provide technical guidance and support to field service technicians.
Collaborate with cross-functional teams to drive continuous improvement initiatives.
Establish and maintain relationships with customers, suppliers, and internal teams.
Ensure compliance with company policies, procedures, and regulatory requirements.
Apply knowledge and experience in gas, electrical, or water utilities to support field service operations, troubleshoot issues, and ensure reliable service delivery.