Technical Trainer

Motorola Solutions•Washington, DC

1d•Hybrid

About The Position

We are looking for a dynamic individual with a combination of traits to conduct hands-on learning classroom instruction for mobile video technologies. In this role you will be responsible for supporting on-going technical/end-user training activities within Worldwide Education, with added focus on the user experience, customer workflows, and quality of the training. This ideal candidate should have a good blend of initiative, instructional experience, technical background, and adaptability to effectively tailor and enhance the customer education experience for varying student levels, from end users to technicians to system administrators in the Public Safety environment. The ideal candidate will be effective at facilitating training classes in-person and virtually using customer product hardware, software and applications, documentation, and minimal slide content.

Requirements

3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications
Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships
Exhibit strong communication skills, interpersonal skills, project management, and time management
Proven experience driving significant improvements with a team and business
Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth
Understand and explain the concept and facets of End to End solutions to students in varying job functions
Willing and able to travel (Up to 75%)
High school diploma or equivalent
1+ years of technical training, public safety, government or military experience
Must be able to obtain background clearance as required by government customer

Nice To Haves

4+ years of prior Information Technology (IT) and/or training experience
1+ years of law enforcement/public safety experience
1+ years of body camera and/or in-car camera (Mobile Video) experience

Responsibilities

Primarily responsible for the delivery of classroom technical training on Mobile Video technologies to external customers and occasionally internal employees
Responsible for the delivery of in-person and virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees
Technical training primarily held at customer locations and occasionally facilitated virtually
Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services
Present training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.
Compile comprehensive training and technical documents, and course material for new and existing products or services
Measure knowledge transfer and training effectiveness
Monitor customer satisfaction through surveys and customer/rep feedback
Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies
Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies
Ensure timely updates to the course curricula to reflect changes in product design and market demands
Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy