Technical Trainer

Lightedge•Austin, TX

19h

About The Position

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. Our Technical Trainers are responsible for creating, conducting, and evaluating technical training programs, as well as ensuring training and informational documentation is kept up to date by working with key stakeholders across the company. This position plays a key role in the onboarding of new hires both locally and remotely and facilitates continuing education trainings, development and presentation of training curriculum, and maintenance of Lightedge technical documentation as necessary. This position reports to the Manager of Education Services and works closely with all departments to ensure continued customer and employee success.

Requirements

Presentation Experience
Excellent communication skills and the ability to explain technical and non-technical processes
Process / Documentation Creation
Experience providing technical training
Experience with trouble ticketing platforms
Experience with knowledge management platforms
Demonstrated technical support history and understanding of technical problem resolution

Nice To Haves

Additional certification in training (e.g. Certified Technical Trainer)
Fortinet/Palo Alto Firewalls
Windows / Linux / AIX OS
Cisco Switching and Routing
VMware (ESXI, VCD, and VCF)
Monitoring Platforms
Backup Solutions (Veeam/Zerto)
IBM i (as400)

Responsibilities

Prepare and conduct technical training programs and sessions for new hires and existing employees
Create and maintain technical documentation and curriculum used by Operations Teams including but not limited to: Knowledge Base Articles, Training Videos, Live Training Templates, Presentation Materials
Assist with identifying training resources to define operational growth paths
Present training workshop and refresher courses to employees
Identify operational problems and determine specific training needs
Conduct individual and team skill gap analysis
Gather feedback from trainees and instructors and recommend suggestions to the learning process
Track training tasks and goals in applicable platforms

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