Technical Trainer

InterSystems • Boston, MA

2d

About The Position

InterSystems Technical Trainers instruct customers on the company’s software, database, and interoperability technologies. They deliver training worldwide to technical audiences, including developers, integrators, administrators, analysts, and software architects, helping customers, partners, and internal staff build the skills to use InterSystems products effectively. Trainers deliver and improve courses independently and collaborate on the design of new courses and training materials. Senior trainers provide training and mentoring to new team members. Training is delivered both virtually and in person, including at customer sites.

The role also supports the Online Learning Team in expanding its catalog of interactive courses and resources, and works with Customer Support, Account Management, and Marketing to develop effective instructional solutions. The position offers opportunities to develop client-facing, presentation, and technical skills while working with InterSystems database and interoperability products and related technologies.

Requirements

• Instructional aptitude.
• Strong technical and interpersonal customer-facing skills.
• Exceptional presentation skills and strong verbal and written communication skills.
• Ability to communicate complex technologies and concepts to specific audiences at different levels.
• Proven ability to quickly learn all aspects of technical software products.
• Demonstrated ability to work collaboratively across organizational groups.
• Ability to travel to customer sites; travel is primarily domestic, with possible international opportunities.
• BS or MS in Computer Science or an equivalent STEM field.

Nice To Haves

• Experience delivering training on software or applications; motivated technical candidates without this experience may be trained.
• Object-oriented programming experience.

Responsibilities

• Deliver technical training in person or in a virtual classroom using remote learning tools.
• Train customers, partners, and internal staff to use InterSystems corporate products.
• Support the Online Learning Team as it develops interactive online courses and resources.
• Collaborate with Customer Support, Account Management, and Marketing to provide effective instructional solutions.
• Work independently to deliver and improve courses and collaboratively to design new courses and training materials.
• Travel to customer sites to deliver training.

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability insurance
• Life insurance
• 401(k)
• Profit sharing contribution
• Paid time off and holidays
• Parental leave
• Tuition reimbursement
• Discretionary annual variable target incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level