TECHNICAL SUPPORT - multiple positions

Augusta Staffing Associates•Martinez, GA

About The Position

Handling customer technical support cases through phone and email submission. Updating the company website with tech tips and brief documents. Evaluating system potential through assessing compatibility of new programs with existing programs. Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations. Maintaining system functionality by testing computer components. Achieving computer system objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action. Maintain client confidence by keeping their information confidential. Preparing reference material for users by drafting operation instructions.

Requirements

Technical support experience
Experience handling customer cases via phone and email
Ability to update websites
Experience evaluating system compatibility
Experience improving existing programs
Experience testing computer components
Ability to collect and analyze data
Ability to maintain client confidentiality
Experience drafting operation instructions

Responsibilities

Handle customer technical support cases through phone and email submission
Update the company website with tech tips and brief documents
Evaluate system potential by assessing compatibility of new programs with existing programs
Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
Maintain system functionality by testing computer components
Achieve computer system objectives by collecting relevant data, identifying and evaluating options and suggesting a course of action
Maintain client confidence by keeping their information confidential
Prepare reference material for users by drafting operation instructions

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