Technical Support Technician

Grapevine MSP Technology Services • Bakersfield, CA

1d • $54,121 - $65,346

About The Position

Grapevine MSP is hiring a Technical Support Technician in Bakersfield, California. The role handles support issues beyond basic desktop support, including complex tickets escalated from Tier 1 and troubleshooting across Windows environments, Active Directory, networking, and common line-of-business applications. The technician is expected to resolve issues when possible, escalate unresolved issues clearly, document work, and identify recurring problem patterns. The position offers opportunities to develop the judgment and skills needed for higher-tier technical roles, with training and development plans available.

Requirements

• At least 2 years of IT support experience; MSP experience is preferred.
• Strong hands-on troubleshooting skills in Windows environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Solid understanding of networking fundamentals.
• Ability to prioritize multiple issues and work independently.
• Clear written and verbal communication with technical and non-technical people.
• Ability to document work thoroughly so others can follow it.

Nice To Haves

• Experience with Azure, endpoint management tools, or common MSP platforms.
• Relevant certifications such as CompTIA Network+, Microsoft certifications, or similar.
• Previous experience mentoring or supporting junior technicians.
• MSP experience.

Responsibilities

• Troubleshoot and resolve intermediate hardware, software, and connectivity issues beyond basic desktop support.
• Use Active Directory, Group Policy, and Microsoft 365 to resolve access, permissions, and configuration problems.
• Diagnose network issues involving DNS, DHCP, connectivity, and basic firewall rules, collaborating with infrastructure teams when needed.
• Perform root-cause analysis on recurring problems and document fixes and underlying causes.
• Support and guide Tier 1 technicians on escalations while keeping clients informed.
• Assist with patching, endpoint management, and basic maintenance tasks.
• Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs.

Benefits

• Competitive pay.
• 401(k) with 4% company matching.
• Low-cost medical, dental, and vision coverage.
• Paid vacation and sick time.
• Performance bonuses.
• Work-anniversary recognition.
• Equipment and tools provided.
• Covered training courses and growth and development plans with industry-specific training.
• Team events and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed