Technical Support Technician

Grapevine MSP Technology Services • Visalia, CA

1d

About The Position

Grapevine MSP is hiring a full-time Technical Support Technician in Visalia, California. The company provides managed IT services, including proactive support, cybersecurity, cloud services, VoIP, and consulting for local businesses. It has been operating since 2009 and has a team of more than 60 people.

This role handles technical issues beyond basic desktop support, including tickets escalated from Tier 1. The technician troubleshoots Windows environments, Active Directory, networking, and common line-of-business applications, communicates with users, and documents work. The role calls for resolving issues independently where possible, escalating advanced issues with clear notes and logs, and identifying recurring problems. It offers a path to develop technical ownership without moving directly into pure engineering work.

Requirements

• At least 2 years of IT support experience.
• Strong hands-on troubleshooting skills in Windows environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Solid understanding of networking fundamentals.
• Ability to prioritize multiple issues and work independently.
• Clear written and verbal communication with technical and non-technical people.
• Comfort documenting work thoroughly so others can follow it.

Nice To Haves

• Managed service provider (MSP) experience.
• Experience with Azure, endpoint management tools, or common MSP platforms.
• Relevant certifications such as CompTIA Network+, Microsoft, or similar.
• Previous experience mentoring or supporting junior technicians.

Responsibilities

• Troubleshoot and resolve intermediate hardware, software, and connectivity issues beyond basic desktop support.
• Use Active Directory, Group Policy, and Microsoft 365 to resolve access, permissions, and configuration problems.
• Diagnose network issues involving DNS, DHCP, connectivity, and basic firewall rules, and work with infrastructure teams when needed.
• Perform root-cause analysis on recurring problems and document both the fix and the underlying cause.
• Support and guide Tier 1 technicians on escalations while keeping clients informed.
• Assist with patching, endpoint management, and basic maintenance tasks.
• Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs.
• Document work thoroughly and communicate with technical and non-technical users.

Benefits

• Competitive pay.
• 401(k) with 4% company matching.
• Low-cost medical, dental, and vision coverage.
• Paid vacation and sick time.
• Performance bonuses.
• Work-anniversary recognition.
• Equipment and tools provided.
• Covered training courses.
• Growth and Development Plans with industry-specific training.
• Team events and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed