Technical Support Technician

Grapevine MSP Technology Services • Bakersfield, CA

23h

About The Position

Grapevine MSP is hiring a full-time Technical Support Technician in Bakersfield, California. The company provides managed IT services, including proactive support, cybersecurity, cloud services, VoIP, and consulting, to businesses across California’s Central Valley.

This role goes beyond basic desktop support. The technician handles more complex tickets and issues escalated by Tier 1, troubleshooting Windows environments, Active Directory, networking, and common line-of-business applications. The position involves working with users, documenting work, resolving issues where possible, escalating when necessary, and identifying patterns that can prevent recurring problems. It offers increased technical ownership without moving directly into a pure engineering role.

Requirements

• At least 2 years of IT support experience; MSP experience is preferred.
• Strong hands-on troubleshooting skills in Windows environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Solid understanding of networking fundamentals.
• Ability to prioritize multiple issues and work independently.
• Clear written and verbal communication with technical and non-technical people.
• Comfort documenting work thoroughly so others can follow it.

Nice To Haves

• Experience with Azure, endpoint management tools, or common MSP platforms.
• Relevant certifications such as CompTIA Network+, Microsoft, or similar.
• Previous experience mentoring or supporting junior technicians.

Responsibilities

• Troubleshoot and resolve intermediate hardware, software, and connectivity issues beyond basic desktop support.
• Use Active Directory, Group Policy, and Microsoft 365 to resolve access, permissions, and configuration problems.
• Diagnose network issues involving DNS, DHCP, connectivity, and basic firewall rules, coordinating with infrastructure teams when needed.
• Perform root-cause analysis on recurring problems and document fixes and underlying causes.
• Support and guide Tier 1 technicians on escalations while keeping clients informed.
• Assist with patching, endpoint management, and basic maintenance tasks.
• Escalate advanced issues to Tier 3 or vendors with clear notes and relevant logs.

Benefits

• Competitive pay.
• 401(k) with 4% company matching.
• Low-cost medical, dental, and vision coverage.
• Paid vacation and sick time.
• Performance bonuses.
• Work-anniversary recognition.
• Equipment and tools provided.
• Covered training courses and growth and development plans with industry-specific training.
• Team events and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed