Part-Time Technical Support Technician - Jefferson County Public Library
About The Position
The Technical Support Technician provides customer-focused, part-time, entry-level technical support for IT services within Jefferson County Public Library (JCPL). This role assists the IT Operations team with tasks such as updating computer images, providing AV support, account provisioning, and maintaining/supporting VoIP phone system. This position also supports day-to-day system administration tasks, including troubleshooting hardware, software, and connectivity issues; assisting with A/V systems in meeting and public spaces; monitoring system performance; managing inventory and equipment lifecycle; and maintaining accurate technical documentation. The technician escalates advanced issues when appropriate and partners with senior IT staff to support ongoing operations, projects, and system improvements while following organizational policies and cybersecurity best practices.
Requirements
- High school diploma, or equivalent
- Basic knowledge of computer hardware, software, and troubleshooting concepts
- Ability to provide strong customer service
- Ability to communicate technical information effectively
Nice To Haves
- At least 1 year of relevant technical support experience
- Experience working in a public-sector, library, or similar service-oriented organization
Responsibilities
- Updating computer images
- Providing AV support
- Account provisioning
- Maintaining/supporting VoIP phone system
- Troubleshooting hardware, software, and connectivity issues
- Assisting with A/V systems in meeting and public spaces
- Monitoring system performance
- Managing inventory and equipment lifecycle
- Maintaining accurate technical documentation
- Escalating advanced issues when appropriate
- Partnering with senior IT staff to support ongoing operations, projects, and system improvements
- Following organizational policies and cybersecurity best practices
- Receiving and documenting incoming support calls
- Inventorying
- Basic troubleshooting of PC hardware, software, operating systems, software applications, peripherals and mobile phones
- Receipting, pulling orders, staging orders, processing delivery receipts, scanning, performing end-of-day processing and performing cycle counts
Benefits
- dental, medical, and vision insurance
- paid time off and holidays
- retirement matching
- wellness programs
- tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
