Technical Support Operator

ENERCON • City of Moncton, NB

9d • CA$37 - CA$40 • Remote

About The Position

ENERCON is seeking a Technical Support Specialist to support local teams across Canada. The role provides remote technical support, wind farm monitoring, fault analysis, and coordination with higher-level support teams. The successful candidate serves as the primary technical point of contact for field teams, site managers, after-sales service, and internal departments, contributing to the availability, reliability, and performance of ENERCON wind turbines while following company quality and safety standards.

This is a full-time remote position available anywhere in Canada, with rotating day and evening shifts and participation in one weekend out of four. The role also includes periodic site visits to maintain technical expertise and provide field support and training to maintenance teams.

Requirements

• Degree in Electrical Engineering, Electromechanical Engineering, Wind Turbine Maintenance certification, or equivalent recognized experience.
• At least five years of experience in wind turbine maintenance or electrical/mechanical troubleshooting.
• Excellent verbal and written communication skills in both French and English.
• Practical knowledge of ENERCON wind turbine operations and maintenance.
• Strong commitment to occupational health and safety and associated protocols.
• Valid driver's license with a satisfactory driving record.

Nice To Haves

• Experience working on ENERCON wind turbines.
• Journeyperson status in the relevant trade.
• Knowledge of MS Office, SCADA, SAP, and other relevant software.

Responsibilities

• Act as the primary point of contact for technical inquiries from field technicians, site managers, after-sales service, and internal departments.
• Provide first-level technical support, including fault analysis, software update assistance, and troubleshooting support.
• Escalate complex cases to second-level technical support or engineering teams in Germany when required.
• Analyze recurring technical issues and support the implementation of corrective and preventive measures.
• Remotely monitor wind farms across Canada and perform remote turbine resets to maximize turbine availability.
• Collaborate with second-level support to develop, improve, and communicate technical instructions and procedures.
• Provide technicians with clear, accurate, and up-to-date work instructions.
• Investigate and resolve technical issues in collaboration with colleagues, suppliers, and engineering departments.
• Participate in weekend rotations as part of remote support operations.
• Serve as the designated contact for confined space permits and ensure field teams safely exit facilities at the end of each workday.
• Support Level 2 Technical Support by creating and updating Lockout/Tagout (LOTO) procedures, monitoring temperature alerts, tracking parameter changes, and collecting technical data to monitor and visualize performance improvements.
• Conduct periodic site visits to maintain technical expertise and provide field support and training to maintenance teams.
• Perform other related duties as required.

Benefits

• Flexible group benefits tailored to personal and family needs.
• Between three and four weeks of vacation plus five paid personal days per year.
• Group RRSP with employer contributions.
• Ongoing learning and professional development opportunities.
• Career growth opportunities in renewable energy.
• Hourly wage of $37–$40, based on experience, plus a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level