Technical Support Specialist – Golf Simulator

Shop Indoor Golf•Celina, TX

7d•$40,000 - $50,000•Onsite

About The Position

The Indoor Golf Shop is a fast-growing leader in golf simulators, launch monitors, and premium golf accessories. We operate multiple brands, including InHome Golf and SIGPRO, and serve customers nationwide through e-commerce, wholesale, and custom installations. Our mission is simple: help golfers bring the game home. We are looking for a Technical Support Specialist to join our in-office team in Celina, TX. You will be a key point of contact for customers after their purchase, helping them with product questions, setup, troubleshooting, and general technical support. You’ll work closely with customers to understand their issues, provide solutions, and ensure they have a positive experience with our products. This position is a great fit for someone who: Enjoys helping and working with customers Has an interest in golf, technology, or AV equipment Is comfortable troubleshooting problems Learns new products and technology quickly Is looking for a stable, long-term position with opportunities to grow

Requirements

Must be able to work on-site in Celina, TX.
Strong written and verbal communication skills.
Customer-focused and professional attitude.
Comfortable working with computers, email, chat, and web-based systems.
Strong problem-solving skills.
Ability to learn technical products and systems quickly.
Interest in golf, sports technology, electronics, or AV equipment.

Nice To Haves

2 + years of experience in customer support, technical support, sales, or a similar role.
Experience working with CRM or ticketing systems.
Experience troubleshooting computers, electronics, networking, or AV equipment.
Golf industry or golf simulator experience.

Responsibilities

Handle inbound customer calls, emails, and chat inquiries.
Assist customers with product questions, installation, setup, and basic troubleshooting.
Help identify and resolve technical issues with golf simulator equipment and related products.
Provide clear, professional, and friendly customer service.
Escalate more complex technical issues when needed.
Develop a strong understanding of our golf simulator products, launch monitors, accessories, and related technology.
Stay current on product features, updates, and common troubleshooting issues.
Educate customers on product features and best practices.
Identify recurring customer issues and communicate opportunities for improvement.
Build positive relationships with customers.
Document customer interactions and support cases accurately.
Follow up when necessary to ensure issues are resolved.
Help maintain a high level of customer satisfaction.