Technical Support Specialist

Terex Corporation•Louisville, KY

7d•Hybrid

About The Position

TEREX WASHING SYSTEMS Leveraging the heritage, design innovations and manufacturing efficiencies previously offered by our Powerscreen® and Terex Mobile Processing Equipment (Terex® Finlay) lines, Terex Washing Systems is now the single source provider of washing equipment for our Materials Processing Segment. TWS is committed to providing outstanding customer support and expertise in the field to meet customers’ individual needs through our global dealer network as well as our dedicated team of engineers, applications, sales, marketing and aftersales technicians. Reporting to the Service Manager and working closely with the TWS Sales and Engineering teams, the Technical Support Specialist will be responsible for providing a first-class service to our dealers and customers in North America including onsite technical assistance, sales, applications, commissioning, and training on our products.

Requirements

HS Diploma or GED
1-3 years of service experience on industrial heavy equipment.
Good computer experience required, including working knowledge of Microsoft Outlook and Word.
Must pass MVR
Must be able to obtain a US passport

Nice To Haves

A relevant Engineering Degree or equivalent
Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
Excellent written and verbal communication skills required, both in-person and over the phone.
Ability to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
Must interact well with others in a diverse environment and be a team player.
Training experience and hands-on demonstrations.
Industry experience within the Washing and / or Screening sector is desirable
Ability to work effectively as part of a multi-discipline team
Ability to handle and complete multiple projects under tight deadlines

Responsibilities

Working as part of a dedicated team delivering first class service to dealers and customers
Provide technical support to the North American TWS Dealer Network
Assisting the sales team with technical sales including application validation in conjunction with the TWS Applications team
Researching and responding to customer enquiries on parts & warranty
Assist dealers and customers with installation and commissioning of TWS products
Provide detailed application and technical training to dealers and customers
Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
To investigate and resolve customer problems in a timely manner
Travelling throughout North America to locations of dealers and customers
Carrying out maintenance and servicing on Terex Washing Systems machinery where necessary
Carry out test and analysis of material samples and prepare report of results
Investigate new applications for existing products