Technical Suport Specialist (MANTL)

Alkami Technology•Bentonville, AR

2d•$97,000 - $110,000•Remote

About The Position

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! Be the primary point of contact for our customers. Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. You will work closely with other team members and departments to provide timely and accurate solutions. This Technical Support Specialist role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering. About You: You have a passion for learning and developing. You are energized by solving complex problems. You communicate effectively both internally and externally. You have a strong sense of urgency. You are customer obsessed!

Requirements

2+ years of technical support experience
Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
Ability to write basic SQL e.g. insert, update
Excellent verbal and written communication skills, both internal and client-facing
Experience using browser console technologies such as Chrome dev tools
A true problem solver that uses broad thinking to strategically develop solutions
Ability to learn and understand complex software tools
Familiarity with Zendesk

Responsibilities

Be the primary point of contact for our customers.
Addressing customer inquiries.
Resolving complex technical issues.
Ensuring a positive customer experience.
Work closely with other team members and departments to provide timely and accurate solutions.