Technical Support Specialist (Junior / Middle)
Careerswift
•$55,000 - $75,000•Remote
About The Position
We are looking for a Technical Support Specialist to join our team and help customers resolve technical issues while using our health services platform. This role is suitable for both Junior and Middle-level candidates, depending on experience. You will work closely with customers and internal technical teams to troubleshoot issues, answer technical questions, and ensure a smooth user experience.
Requirements
- Junior Level: 1+ year of experience in technical support, IT support, customer support, or a related role.
- Junior Level: Basic understanding of software applications and troubleshooting.
- Junior Level: Comfortable working with web-based platforms and business software.
- Junior Level: Strong problem-solving and communication skills.
- Junior Level: Ability to explain technical information in a clear and simple way.
- Junior Level: Good organizational skills and attention to detail.
- Junior Level: Good English communication skills.
- Middle Level: 3+ years of experience in technical support or a similar role.
- Middle Level: Strong troubleshooting and problem-solving skills.
- Middle Level: Experience supporting SaaS or web-based applications.
- Middle Level: Ability to investigate technical issues and work with engineering teams on resolution.
- Middle Level: Experience working with ticketing and support platforms.
- Middle Level: Good English communication skills.
Nice To Haves
- Experience with tools such as Zendesk, Intercom, Jira, or similar.
- Basic knowledge of APIs and Postman.
- Familiarity with SQL and database concepts.
- Experience supporting SaaS, healthcare, or technology products.
- Understanding of data privacy and security principles.
- Middle Level: Familiarity with APIs, logs, databases, or basic SQL is a plus.
Responsibilities
- Provide technical support to customers via email, chat, and other communication channels.
- Troubleshoot and resolve technical issues related to the platform.
- Investigate reported problems and identify possible causes.
- Escalate complex technical issues to development or engineering teams.
- Document support requests, solutions, and recurring issues.
- Assist customers with platform functionality and basic troubleshooting.
- Monitor support tickets and ensure timely resolution.
- Work with Product and Engineering teams to communicate customer feedback and recurring issues.
- Contribute to internal support documentation and knowledge bases.
Benefits
- Fully remote work with flexible working hours.
- Supportive and collaborative team environment.
- Opportunity to work with modern technology.
- Professional growth and learning opportunities.
- Experience in a growing HealthTech company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
