Junior IT Support Specialist

Adaptive Teams

6d • Remote

About The Position

Ready to turn “Have you tried turning it off and on again?” into a career? We’re looking for a Junior IT Support Specialist who loves solving problems, keeping data clean, and helping people get back to work. This is a remote, front-line IT role where you’ll tackle everyday support requests, troubleshoot platform issues, and help keep systems and facility data accurate. If you’re organized, tech-curious, and comfortable juggling a few moving pieces, you’ll fit right in. About the Company: This is a full time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options. Location: LATAM - Fully Remote

Requirements

• Experience in customer service, help desk, or IT support is a plus.
• Comfortable learning new software and navigating multiple platforms.
• Detail-oriented, reliable, and able to manage several tasks without losing track of the small stuff.
• Clear and confident written and verbal communication skills.
• Comfortable working with facility managers, vendors, and internal teams.
• Basic Microsoft 365 skills are preferred.
• A problem-solving mindset and willingness to ask, investigate, and learn.

Responsibilities

• Own routine IT support requests, from account setup and password resets to permissions and platform access.
• Troubleshoot common account and system issues and escalate more complex problems when needed.
• Perform recurring system and data audits to spot discrepancies and keep information accurate.
• Partner with facility managers to track down missing information and resolve data issues.
• Update systems and tracking documents with verified changes and audit findings.
• Follow established IT processes, security policies, and documentation standards.

Benefits

• Remote work with the flexibility of working from wherever you do your best work.
• A hands-on opportunity to build practical IT support, troubleshooting, and systems experience.
• Exposure to multiple platforms and real-world IT service operations.
• A role where accuracy, initiative, and problem-solving make a visible difference.
• A primarily Monday–Friday schedule, with occasional evenings or weekends as needed.
• 23 days annually (15 regular paid days, 3 national holidays, and 5 sick leave days if needed).
• USD compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed