Technical Support Specialist

Mashburn, LLC • Atlanta, GA

9d • Onsite

About The Position

The role of a Technical Support Specialist is to provide on-site & remote support, troubleshooting, installation and maintenance of accounts, network, and computer equipment.

Requirements

• Strong aptitude in Microsoft Windows and Mac troubleshooting, configuration, hardware, and upgrades
• Knowledge of and aptitude for windows server configuration and troubleshooting
• Knowledge of switches, routers, and firewalls. Ability to assist with troubleshooting network problems with users
• Printer and print server troubleshooting
• Knowledge of and aptitude for Group Policy, Active directory, and Office 365
• Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions
• Interpersonal skills necessary to train others
• Ability to communicate problems with supervisors as they become known
• Must maintain confidentiality
• Ability to meet deadlines
• Ability to walk and stand for a long period of times without issues
• Ability to always provide internal users with outstanding customer care and service
• Employee must be able to communicate & work with others as a team
• Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest.

Responsibilities

• Provide friendly on-site and remote help to employees
• Follows up on open tickets, responds, and troubleshoots problems and concerns
• Must be able to use their professional knowledge to resolve problems involving hardware, software, and network issues
• Must be able to use practical knowledge of operating system, application programs, and networking
• Strong aptitude in windows operating systems, repairs, servers, switches, routers, hardware, upgrades, and VPN
• Familiarity with Mac configuration and troubleshooting
• Able to identify and organize tickets according to priority.
• Assign / Escalate tickets as needed to expedite resolution
• Configure and setup technology for new hires

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed