Technical Support Specialist

Baxter International Inc.•Raleigh, NC

1d•$64,000 - $88,000•Remote

About The Position

As a Technical Support Specialist within Care Communications, you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server-related issues, document findings and resolutions, and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

Requirements

Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience.
1+ years of technical troubleshooting experience in a remote support environment.
Experience supporting networking, servers, operating systems, and enterprise IT infrastructure.
Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies.
Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations.
Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Provide remote technical troubleshooting and issue resolution for Care Communications customers.
Diagnose and support networking, server, operating system, telephony, and application-related issues.
Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements.
Manage support requests through phone, email, customer portals, and other support channels.
Escalate complex technical issues to engineering, Research & Development, or other support teams when required.
Process customer service requests including parts replacement, case creation, and system support activities.
Support a 24/7 customer environment through participation in rotating weekday and weekend schedules.
Identify recurring issues and contribute to process, product, and service improvements.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits