Technical Support Specialist

Terex Corporation•Louisville, KY

2d•Hybrid

About The Position

TEREX WASHING SYSTEMS is seeking a Technical Support Specialist to provide first-class service to its dealers and customers in North America. This role involves providing onsite technical assistance, sales support, application validation, commissioning, and training on TWS products. The specialist will report to the Service Manager and collaborate closely with the TWS Sales and Engineering teams. The company is committed to outstanding customer support and expertise, leveraging its heritage and manufacturing capabilities to be a single source provider of washing equipment.

Requirements

HS Diploma or GED
1-3 years of service experience on industrial heavy equipment.
Good computer experience required, including working knowledge of Microsoft Outlook and Word.
Must pass MVR
Must be able to obtain a US passport
Travel Required – 50-75%

Nice To Haves

A relevant Engineering Degree or equivalent
Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
Excellent written and verbal communication skills required, both in-person and over the phone.
Ability to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
Must interact well with others in a diverse environment and be a team player.
Training experience and hands-on demonstrations.
Industry experience within the Washing and / or Screening sector is desirable
Ability to work effectively as part of a multi-discipline team
Ability to handle and complete multiple projects under tight deadlines

Responsibilities

Working as part of a dedicated team delivering first class service to dealers and customers
Provide technical support to the North American TWS Dealer Network
Assisting the sales team with technical sales including application validation in conjunction with the TWS Applications team
Researching and responding to customer enquiries on parts & warranty
Assist dealers and customers with installation and commissioning of TWS products
Provide detailed application and technical training to dealers and customers
Cooperate with product group engineers and quality team to ensure products are manufactured and delivered to the highest quality standards
To investigate and resolve customer problems in a timely manner
Travelling throughout North America to locations of dealers and customers
Carrying out maintenance and servicing on Terex Washing Systems machinery where necessary
Carry out test and analysis of material samples and prepare report of results
Investigate new applications for existing products