266-CLS-07-26 Technical Support Specialist @ Technology

Wenatchee Public Schools•Wenatchee, WA

2d•Onsite

About The Position

The Technical Support Specialist (TSS I) is a service-oriented and self-motivated IT support position. The TSS will work on maintaining and monitoring the computer systems and networks for the Migrant Summer School, with dedicated focus on supporting administration, faculty, and staff with initial program set-up and ongoing daily operations. Tasks include solving complex technical issues, collaborating with end-users across all departments, and acting as the first responder for building-level technical assistance, computer classrooms, and lab operations. Responsibilities include managing technical work orders, communicating ticket status to staff, and interacting positively with students, parents, and the community. Equipment and Software Management: Setup, configure, and perform operational checks on new or reallocated computer hardware, printers, and associated peripherals at the building level; install/reinstall and configure software according to WSD standards; and actively deploy student computer imaging, user/group accounts, and student assessment testing setups. Recommend improvements to technical operations and support district technology goals. Responsible for following Operational Technology Policies and Procedures. Attendance and punctuality are critical for this position. Other duties as assigned.

Requirements

Minimum A.A. degree in a computer-related discipline or two years of documented experience.
A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830.
Must hold or have the ability to acquire a valid Washington State driver’s license.
Possess personal transportation.
Ability to travel within Washington State.
Knowledge and use of computer operating systems and concepts for both Apple Macintosh and Microsoft Windows operating systems.
Ability to read and understand manuals for software and hardware applicable to district policies and standards.
Ability to work collaboratively with staff and relate well with students and the public in frequent, fast-paced interactions.
Ability to stoop, kneel, bend, turn, and reach.
Physical exertion to manually move, lift, and carry equipment is required.
Ability to work effectively in crowded areas where noise is moderate to high.
Completion of an INS I-9 form and proof of employment eligibility.
Completion of a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law.
Completion of a background check, based on fingerprints, from the Washington State Patrol & FBI.

Responsibilities

Maintaining and monitoring computer systems and networks.
Supporting administration, faculty, and staff with initial program set-up and ongoing daily operations.
Solving complex technical issues.
Collaborating with end-users across all departments.
Acting as the first responder for building-level technical assistance, computer classrooms, and lab operations.
Managing technical work orders.
Communicating ticket status to staff.
Interacting positively with students, parents, and the community.
Setting up, configuring, and performing operational checks on new or reallocated computer hardware, printers, and associated peripherals.
Installing/reinstalling and configuring software according to WSD standards.
Deploying student computer imaging, user/group accounts, and student assessment testing setups.
Recommending improvements to technical operations and supporting district technology goals.
Following Operational Technology Policies and Procedures.

Benefits

Medical insurance benefits for employees working 630 hours or more per year.
Dental insurance benefits for employees working 630 hours or more per year.
Vision insurance benefits for employees working 630 hours or more per year.
Life insurance benefits for employees working 630 hours or more per year.
Long term disability plans through the School Employees Benefits Board (SEBB).
Retirement benefits through the WA State Department of Retirement Systems (DRS).
10 days of sick leave (for 180-219 Day Employees).
2 personal leave days (for 180-219 Day Employees).
11 holidays (for 180-219 Day Employees).
10 days of sick leave (for 220-259 Day Employees).
3 personal leave days (for 220-259 Day Employees).
11 holidays (for 220-259 Day Employees).
12 days of sick leave (for 260 Day Employees).
2 personal leave days (for 260 Day Employees).
14 holidays (for 260 Day Employees).
12 vacation days (for 260 Day Employees).
Tuition reimbursement, 50% up to $450 per year for qualified expenses.