265-CLS-07-26 Instructional Technician / Director's Secretary @ Technology

Wenatchee Public Schools • Wenatchee, WA

2d • Onsite

About The Position

Under the direction of the Director of Technology, this role provides service in the management, operation, and support of Instructional Technology systems. It offers technical assistance to various IT positions including System Administrator, Network Administrator, Instructional Technology Trainer, Server Specialist, Technical Support Specialist (TSS), Mobile Device Specialist, and TSS Lead, as well as staff, students, and parents via multiple communication channels. The position also performs secretarial duties and assists with data, fiscal, and personnel support to aid the Director in achieving departmental goals.

Requirements

• Must have the ability to relate well, be responsive, and work effectively with students, staff, and parents.
• A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830.
• Must successfully pass the required background check.
• Must hold or have the ability to acquire a valid Washington State driver’s license, along with dependable transportation.
• Ability to read and understand manuals for software and hardware applicable to district policies and standards.
• Attendance and punctuality are important in this position.
• Ability to maintain professionalism with a diverse group of staff, contractors and community members.
• The recommended applicant, if not a current regular employee, will be required to complete an INS I-9 form and must provide proof of employment eligibility prior to working.
• Pursuant to Chapter 486, Washington Laws of 1987, the recommended applicant, if not a current regular employee, will be required to complete a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law.
• In addition, a background check, based on fingerprints, will be requested from the Washington State Patrol & FBI.
• Employment is conditional based upon completion of the record check.

Nice To Haves

• Secretarial experience is strongly preferred.
• Minimum of an AA degree in a computer-related discipline, A+ or other applied technical certification, or two years of employment-related documented experience preferred.
• Knowledge and use of computer operating systems and concepts for Macintosh, Windows, Chrome OS, and iOS preferred.

Responsibilities

• Collaborate and communicate on help desk requests for Technology systems and devices for all students, staff, and parents via tickets, phone, email, chat, or in-person.
• Digitally collaborate on tickets with all technicians where required.
• Coordinate repair and insurance programs for Technology Devices.
• Facilitate investigations of fines/fees for technology devices.
• Collaborate with the Device specialist to maintain and perform initial inventory and tracking for Technology.
• Purchase and maintain inventory of purchased and/or licensed mobile device applications.
• Collaboration and communication with Server Specialist, Instructional Technology Trainer, Device Specialist, and Systems Administrator.
• Maintain, troubleshoot, and back up existing instructional systems, as well as associated peripherals, in coordination and collaboration with Technology personnel.
• Work collaboratively and communicate with the building-based TSS (Technical Support Specialist) when identifying, troubleshooting, and/or securing resources for the maintenance and repair of Instructional systems.
• Remotely support staff and handle technology tickets.
• Manage logistics for 3rd party repair, e-cycle, and surplus services in collaboration with the Lead TSS and other technicians.
• Maintain and manage the technical support for all instructional systems, from learning and teaching.
• Maintain and manage the device inventory system settings.
• Maintain and manage the technology ticketing system settings.
• Maintain and update Technology content management systems as directed.
• Manage Instructional Technology data systems.
• Troubleshoot and investigate instructional student systems issues before assigning to the System Administrator.
• Assist other department specialists as required.
• Assist in relieving the Director of administrative details.
• Answer phones, route calls, and take messages, give information as needed.
• Transcribe and type correspondence, memos and bulletins.
• Maintain files, organize office, order supplies.
• Sort and distribute mail.
• Facilitate travel arrangements.
• Assist with data analysis and reporting.
• Support fiscal processes for the Administrator, related to requisitions, purchase orders, and other related activities.
• Support personnel processes related to employee requisitions and payroll actions.
• Provide support to the administrator on special projects as they relate to the needs of the organization.
• Other duties as assigned.

Benefits

• Health insurance benefits for employees working 630 hours or more per year include medical, dental, vision, life and long term disability plans through the School Employees Benefits Board (SEBB).
• Retirement benefits are provided through the WA State Department of Retirement Systems (DRS).
• Paid leave benefits include 10 days of sick leave, 2 personal leave days and 11 holidays (for 180-219 Day Employees).
• Paid leave benefits include 10 days of sick leave, 3 personal leave days and 11 holidays (for 220-259 Day Employees).
• Paid leave benefits include 12 days of sick leave, 2 personal leave days, 14 holidays and 12 vacation days (for 260 Day Employees).
• Tuition reimbursement, 50% up to $450 per year for qualified expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree