Technical Support Specialist (Bilingual – French/English)
About The Position
This role serves as a technical expert responsible for resolving complex service issues with effective, long-term solutions. The specialist will guide technicians on Miele diagnostic tools, software, and service procedures, while maintaining up-to-date knowledge of Miele products, technologies, and service processes. The position also supports the launch and implementation of new products and innovations, partners with Product Support to identify product quality trends and communicate solutions, and collaborates with Domestic Service to improve training, processes, and technician performance. Additionally, the role assists with parts and accessory identification and ordering, creates and manages work orders and service documentation with high accuracy, and responds to internal inquiries with professionalism and efficiency. A key aspect of this role is contributing to continuous improvement in processes, documentation, and service quality.
Requirements
- Bilingual (French & English) – strong communication skills required
- 5–7 years of experience in residential appliance repair (field experience preferred)
- Strong technical knowledge of: Electrical and electronic systems, Refrigeration, Mechanical troubleshooting, Networking basics
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience with CRM/ERP systems and service tools (preferred)
- Experience with Miele products is an asset
- High attention to detail, organization, and problem-solving ability
Responsibilities
- Act as a technical expert, resolving complex service issues with effective, long-term solutions
- Guide technicians on Miele diagnostic tools, software, and service procedures
- Maintain up-to-date knowledge of Miele products, technologies, and service processes
- Support the launch and implementation of new products and innovations
- Partner with Product Support to identify product quality trends and communicate solutions
- Collaborate with Domestic Service to improve training, processes, and technician performance
- Assist with parts and accessory identification and ordering
- Create and manage work orders and service documentation with high accuracy
- Respond to internal inquiries with professionalism and efficiency
- Contribute to continuous improvement in processes, documentation, and service quality
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
