Bilingual (English / French) Customer Service & Support Specialist I
About The Position
At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com. Job Summary Responsible for providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers; including but not limited to; customer and Sales Representative inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating account information, and follow-up to exceed customer needs and expectations. Supports team concepts, the goals and objectives of the department.
Requirements
- Must be within commuting distance to our Richmond Hill office (up to 50 km from the office)
- Must be Fully bilingual (English / French)
Responsibilities
- Providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers
- Handling customer and Sales Representative inquiries
- Placing orders
- Providing updates on latest product offerings or promotions
- Providing pending order status
- Answering pricing questions
- Updating account information
- Following up to exceed customer needs and expectations
- Supporting team concepts, the goals and objectives of the department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
