Technical Support Specialist I

Daimler Truck•Portland, OR

6d•Hybrid

About The Position

Daimler Truck Technical Support is looking for a driven, team-first and CX leading Technical Support Technician to help us keep the wheels turning. In this role, you will work directly with our dealer network, fleets, end users, and internal teams — solving problems, answering questions, and making sure our customers stay on the road. You’ll be a key part of our DTNA chassis support crew providing diagnostic, service and repair assistance, building your skills in a fast-paced, hands-on environment. This position is open to applicants who can work in (or relocate to) the following location(s)- Detroit, MI US, Portland, OR US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving.

Requirements

Bachelor’s degree (completed or in progress) in a relevant field or an associates degree with 2 years of experiences, or 4 years of experience with no degree.
Mechanical or Electrical Engineering or Diesel technician experience is highly preferred.
Familiarity with Microsoft 365, Salesforce, and/or emerging AI tools and analysis.
Strong DTNA product knowledge, technical aptitude and a passion for problem-solving.
Excellent communication skills, both written and verbal.
Ability to work independently and collaboratively within a high-performing team.
Capable of handling special projects or assignments, while maintaining daily responsibilities.
Flexibility to work different shifts, holidays, and occasional after-hours support as needed.
Commitment to professionalism, customer service, and continuous learning.
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate must successfully complete a criminal background check
Final candidate may be required to successfully complete a pre-employment drug screen

Nice To Haves

Mechanical or Electrical Engineering or Diesel technician experience is highly preferred.

Responsibilities

Answer calls, emails, and electronic tickets from customers and teammates.
Tackle technical service and parts questions for Freightliner and Western Star vehicles.
Research solutions using internal tools, manuals, and databases.
Utilize and interpret engineering bills of materials, parts breakdowns, drawings and assemblies, and wiring schematics.
Ensure vehicle parameters are set correctly and facilitate corrections when appropriate.
Collaborate with other DTNA departments, Plants, and/or suppliers as required to service customers swiftly and effectively.
Keep detailed notes on customer interactions (because details matter).
Analyze Virtual Technician, Telematics, or other related data and share insights with users.
Flag complex issues or emerging patterns or technical issues to leadership.
Make sure all safety and compliance protocols are followed.
Jump into special projects or meetings as needed.