Technical Support Specialist I (Onsite)

Serigor • Arlington, VA

3d • Onsite

About The Position

Technical Support Specialists I support Tier 1 operations for the Airports Authority help desk which operates 24 hours per day, 7 days per week, 365 days per year. On occasion, the selected candidate may be asked to work outside of their regularly scheduled hours to provide coverage as needed. This position requires flexibility to work various shifts across a 24-hour period. This position will normally be from 8:00 pm to 6:30 am. However, this is a 24-hour operation, and the candidate might be asked to work a different shift due to operational necessity.

Requirements

• 1 year of experience supporting IT end points.
• 1 year of service desk or call center support experience.
• Must hold an A+ certification.

Nice To Haves

• Experience supporting IT end points such as PCs, printers, wired, and wireless devices.
• Equipped with basic Technical Support Services toolkit (i.e., screwdrivers, pliers, sockets, etc.)

Responsibilities

• Support Tier 1 operations for the Airports Authority help desk.
• Provide coverage as needed, potentially working outside of regularly scheduled hours.
• Work various shifts across a 24-hour period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed