Tier I Technical Support Specialist
About The Position
Turn your troubleshooting skills and interest in cardiac monitoring technology into better outcomes for clinics and patients. As a Tier I Technical Support Specialist, you’ll be the front‑line partner helping healthcare teams resolve device and portal issues quickly and confidently. You’ll join our Customer Service team as the first technical point of contact for clinics and patients using our remote cardiac monitoring devices and web portals, working evenings and weekends to support real‑world care. You’ll help shape how customers experience our technology and play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.
Requirements
- Enjoy solving problems and explaining technical and medical concepts in plain language.
- Are comfortable managing a mix of phone, email, and case work with clear documentation.
- Can balance empathy with action - listening carefully while moving issues toward resolution in a time‑sensitive healthcare environment.
Nice To Haves
- Experience in healthcare customer service, medical device or portal support, or a similar setting is a plus.
- Traditional desktop/help‑desk IT support alone is not the focus of this role.
Responsibilities
- Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
- Troubleshoot cardiac device, workflow, and portal issues using structured steps and approved tools, then resolve or escalate with sound judgment.
- Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported throughout their monitoring sessions.
Benefits
- Impact: you’ll be the voice that turns complex device and portal issues into clear solutions for clinics and patients.
- Growth: Tier I is a front‑line role with clear paths into advanced technical support (Tier II) and other areas.
- Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real world cardiac care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
