Technical Support Representative

TEKsystems • Scottsdale, AZ

1d • $25 - $27 • Hybrid

About The Position

This is a Contract to Hire position based out of Scottsdale, AZ. The role involves troubleshooting and resolving technical issues related to various products and software. The representative will build and maintain subject matter expertise of all company products and solutions, assist customers through multiple communication channels, and report bugs and trends to stakeholders for process improvement. The position requires providing first-class technical support to customers, with a breakdown of 40% Cases, Emails, Chat and 60% Calls, averaging around 20 calls per day.

Requirements

• 3+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills
• Proficient with Windows operating systems, mobile devices, and cloud-based solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office

Responsibilities

• Troubleshoot and resolve technical issues related to various products and software
• Build and maintain subject matter expertise of all company products and solutions
• Assist customers through multiple communication channels
• Report bugs and trends to stakeholders for process improvement
• Provide first-class technical support to customers

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Executive
• Education Level: No Education Listed