Technical Support Representative

TKC Holdings • San Antonio, TX

3h • Onsite

About The Position

Technical Support Representative will troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms, coordinating with Field Support Technicians via telephone to change hardware and software configurations, field testing new applications on live systems, and satisfying customers via verbal communications regarding any product related needs. Other duties as determined by the needs of the business. Linux experience is required

Requirements

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Linux experience and knowledge a must.
• 2 years customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Superior listening skills.
• Strong written and oral communication skills.

Responsibilities

• Troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms
• Coordinate with Field Support Technicians via telephone to change hardware and software configurations
• Field test new applications on live systems
• Satisfy customers via verbal communications regarding any product related needs

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
• Paid time off
• Company Match for the 401(k) Retirement Savings Plan
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree