Technical Support Representative

CGI•Phoenix, AZ

20h•Onsite

About The Position

At CGI, you'll join a global organization built on ownership, teamwork, and respect. We invest in our members' growth, encourage knowledge sharing, and provide opportunities to develop both technical and professional skills while supporting mission‑critical systems for diverse clients. CGI is seeking an entry‑level System Administrator to join our Global Technology Operations team in Phoenix, AZ. This role supports critical enterprise systems and services that enable CGI to deliver high‑quality outcomes for our clients. As a CGI member, you will be part of a collaborative, fast‑paced environment where accountability, continuous improvement, and client success are top priorities. This role is in Phoenix, Arizona and required flexibility to work overnight and weekend coverage shifts as required.

Requirements

1–3 years of system administration experience in any size environment.
Minimum education: High School Diploma or GED
Foundational understanding of UNIX and Windows operating systems.
Basic knowledge of networking concepts.
Strong interest in automation and continuous improvement.
Working knowledge of shell scripting (Bash, KornShell, Perl, or Python).
Experience with configuration management tools such as Ansible.
Experience using source control tools (e.g., GitLab).
Familiarity with orchestration or job scheduling tools such as Rundeck.
Experience working with an incident management system (e.g., ServiceNow or Remedy).
Ability to explain technical concepts clearly to audiences at all levels of the organization.

Responsibilities

Respond promptly and effectively to operating system incidents, outages, and service requests to ensure system availability and reliability.
Monitor system performance using enterprise monitoring tools and proactively address potential issues to prevent service degradation.
Manage incident and request tickets in accordance with established SLAs and IT service management best practices.
Support the stability of UNIX and Windows environments through daily operational tasks and troubleshooting.
Contribute to automation efforts by helping streamline and improve routine administrative processes.
Collaborate with peers, technical teams, and stakeholders across CGI to resolve issues and improve operational efficiency.
Communicate clearly and professionally with both technical and non‑technical audiences, including leadership and client-facing teams.