Technical Support Representative

GEMINI INDUSTRIES INC•Atlanta, GA

9d•Onsite

About The Position

The Technical Rep will work in conjunction with the sales force and lab, supporting plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance (on designated accounts). This function is to allow the sales rep to manage the accounts & allow for additional opportunities and to accelerate the sales and implementation cycles. The involvement of the technician in an account will be justified by the sales representative and the technician, with final approval coming from the National Technical Manager. This position will work with the sales force and be responsible for documentation and communications to ensure that both Gemini & our customers’ expectations and timeline requirements are being met. Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers, STANDARD OPERATING PROCEDURES. Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met. Listen to team members & customers' needs about product & time frames. Possess a high work ethic, moral and personal integrity, and honesty. Be mature, flexible, and self-motivated. Exemplify professionalism in personal appearance, manner, and dress according to acceptable standards set by the company.

Requirements

A four-year college degree or 5 years of experience in the Coatings and application-related field is required.
Be able to work math problems with percentages and ratios.
Must know the metric system for conversion.
Be able to produce results with little direct supervision.
Be able to operate Microsoft Office software.
Have an in-depth understanding of the differences in products and applications.
Must have a complete understanding of application equipment (Manual and automated).
Must have a complete understanding of coating systems (Solvent-based, Water-based, UV curable).
Must possess the ability to analyze & evaluate issues utilizing facts, processes, and identifying variables, then communicate clearly, verbally & in writing recommendations and possible solutions.
Have a familiarity with solvents & additives and their correlations with coatings.
Have a familiarity with testing parameters; KCMA, AWI, ASTM etc…
Be able to communicate between departments and remain objective.
Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls.
Occasionally required to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
Occasionally required to talk or hear, taste or smell.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Should have the ability to formulate colors (color test to be administered).

Responsibilities

Support plant implementations, training, troubleshooting, color matching, customer product performance requirements, documentation, and account maintenance.
Ensure Gemini & our customers’ expectations and timeline requirements are being met.
Set up document procedures and maintain files on all customers for all of the products utilized in the field by customers.
Communicate in writing with the Lab on all formula adjustments made in the field to ensure product stability and film integrity standards are met.
Listen to team members & customers' needs about product & time frames.