Technical Support Representative

Barracuda Networks Inc. • Alpharetta, GA

2d • Hybrid

About The Position

Barracuda Networks is currently seeking highly motivated and enthusiastic Computer and Networking Technicians to join our team in Alpharetta, Georgia. In this entry-level, customer-facing role, you will provide quality support for our industry-leading networking and security products by understanding, documenting, and troubleshooting customer issues through email, phone, and chat. You will work closely with a collaborative technical support team and report directly to a Technical Support Manager. This is an excellent opportunity for individuals looking to start or grow their career in networking, cybersecurity, and technical support.

Requirements

• Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
• A customer centric focus - you always aim to make the customer happy.
• Strong troubleshooting/problem resolution skills.
• Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
• Ability to learn and adapt to quickly changing circumstances, direction and strategy.
• Experience in any of the scripting languages such as Bash, Shell, Perl, Python.

Responsibilities

• Create, revise and publish internal and public facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Develop your skills in network and security products through on-going training.
• Document, escalate and follow through with product bugs and/or issues.

Benefits

• Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda.
• Equity, in the form of non-qualifying options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree