Technical Support Representative

Safe Fleet • Nesconset, NY

3d • $25 - $28 • Onsite

About The Position

Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.

Requirements

• Individual must be detailed oriented with strong written and verbal communication skills.
• Minimum High School Diploma. Associates’ Degree or previous Technical Service experience required.
• Experience using Office programs (e.g. Email, Word processing, Spreadsheets).

Nice To Haves

• Mechanical and electrical background preferred, but not required.

Responsibilities

• Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
• Main point person for product support, to both internal and external customers; domestic and internationally. Collaborate with internal engineering and product manager as support resource when needed.
• Become familiar with sales-oriented collateral with product specific features and benefits in order to better understand and serve the customer base. Support product in-house through customer troubleshooting efforts.
• Become an advocate for our customers, communicating requirements to staff regarding needs, product improvements and other feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees