Technical Support Representative

Smarty•Orem, UT

1d•Onsite

About The Position

We’re looking for a full-time Technical Support Representative who’s equal parts curious, capable, and kind. You’ll partner with our customers (many of whom are technical pros themselves) to troubleshoot issues, clarify complex processes, and make sure they walk away thinking, “Wow, that was easy.” Think of yourself as the Samwise Gamgee of support: you may not carry the ring, but you make sure the heroes of the story get to Mordor safely. About Smarty Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment. Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together. We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check. All of your information will be kept confidential according to EEO guidelines.

Requirements

Bachelor’s or Associate’s degree in IT or a related field, or equivalent experience
Some experience with coding languages, especially JavaScript (ECMAScript)
The ability to learn new technical concepts quickly
Strong communication skills with a customer-first mindset
A proactive problem-solver who enjoys learning and growing with the company

Responsibilities

Provide thoughtful, efficient technical support to our customers
Troubleshoot, diagnose, and resolve a variety of product and configuration questions
Learn and apply knowledge of our API-based products
Use your understanding of JavaScript (ECMAScript) to guide customers through technical details
Communicate clearly and professionally in writing, conversation, and the occasional presentation
Collaborate with your teammates to share insights and continuously improve how we work

Benefits

Competitive compensation (DOE)
100% paid health, dental, and basic life insurance premiums (including family coverage)
Long-Term Disability insurance
Generous PTO that increases with tenure
401(k) with company matching
Ongoing training for professional and career development
Adjustable standing desk
Great workplace environment and the tools to succeed
Drinks, snacks, and team-building lunches and activities
In-office chiropractic services
Company retreats and trips to fun destinations