Technical Support Representative

Airbus • Grand Prairie, TX

1d • Onsite

About The Position

Airbus Helicopters, Inc. (AHI) is seeking an experienced Technical Support Representative to act as a liaison between their engineering teams and customers. This role involves ensuring the airworthiness of rotorcraft fleets and providing critical safety advice. The ideal candidate will have a strong background in Airbus models and a commitment to customer service excellence.

Requirements

• High School Diploma or equivalent
• 5+ years of rotorcraft technical experience
• 2+ years of experience on Airbus model AS332/H225 Super Puma
• FAA A&P License (AMT)
• Ability to evaluate and interpret contracts, data deliverables, and procedures.
• Proficiency in basic electrical and complex mechanical skills.
• High level of product knowledge for the supported aircraft.
• Ability to read and interpret drawings (blueprints) and engineering documentation.
• Proficiency with Siebel, SAP, and Microsoft Office suite.
• Ability to travel 15% domestically and internationally.
• Must be able to work in the US without current or future need for visa sponsorship.
• Physical requirements include: ability to see and read computer screens and documents, participate in conversations in person and via teleconference/phone, hear sounds on the production floor, speak and communicate clearly, operate office equipment, operate some production tools (e.g., hydraulic lifts, carts), operate rental vehicles, carry documents/tools/equipment up to 50lbs, lift up to 50lbs, push/pull aircraft tools and equipment, sit for long periods, stand for extended periods, squat/kneel to retrieve items or work under aircraft, climb ladders and work stands, walk through office/production/hangar/flight line areas, and travel independently with short notice.
• Personal Protective Equipment (PPE) may be required, including safety shoes, safety glasses, hearing protection, respirators/masks, and protective gloves.

Responsibilities

• Communicate with customers via phone, email, or technical database to address requests and questions regarding assigned products (Light helicopters, Medium Twins, or Heavy Helicopters).
• Assist customers in troubleshooting problems, providing information, documentation, repair requests, and technical requests.
• Support Regional Technical Representatives by offering advice, documentation, troubleshooting assistance, and guidance on complex support topics.
• Develop, implement, and distribute maintenance procedures through notices and bulletins to ensure safe and cost-effective aircraft operations.
• Review part replacements and cannibalizations for technical merit and alternative solutions, recommending cost-effective and technically sound actions for AHI and customers.
• Assist in the accumulation and analysis of technical data related to aircraft service.
• Identify trends in service problems and develop procedures/instructions to mitigate them.
• Compile failure and service history data for company products to support reliability analysis.
• Conduct special studies and investigations on chronic problems to identify probable causes.
• Make recommendations for technical changes to improve operations, safety, and operating costs.
• Support marketing activities, including demonstrations, tradeshows, presentations, and seminars.

Benefits

• Competitive base salary
• Incentive compensation (may include profit sharing schemes)
• Retirement savings plan
• Employee Stock Ownership Plan (ESOP)
• Paid time off (including personal time and holidays)
• Generous paid parental leave program
• Comprehensive insurance coverage (medical, prescription, dental, vision, life, disability)
• Employee Assistance Plan (EAP)
• Supplemental benefit coverages

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED