Technical Support Representative - Tier I

Socket Telecom LLC • Columbia, MO

3d

About The Position

Are you ready to use your expertise in technology to assist Socket Fiber customers on a daily basis?

A Day in the Life
Socket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.

Requirements

• Proficiency with computers
• Excellent written and verbal communication skills
• Telephone handling skills
• Data Entry
• Multitasking

Nice To Haves

• Friendly demeanor
• Ability to prioritize tasks
• Teamwork
• Previous Technical Support experience
• Customer service experience
• The ability to stay calm during stressful

Responsibilities

• Answer technical queries from current customers
• Receive training on new technologies or products
• Document and update known problems and solutions, notifying Tier II, or above, when applicable
• Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner
• Act as a backup to the Customer Service in-bound phone queue as needed

Benefits

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed