Tier Two Technical Support

SAIC•Aberdeen Proving Ground, MD

8h•Onsite

About The Position

SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.

Requirements

Information Technology (IT) and communication systems experience

Responsibilities

Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
Provide system and network support to include advanced troubleshooting that requires remote access or specialized diagnostic tools and system anomaly resolution.
Resolution of Escalated Tier 1 Tickets.
System Recovery (Reboots, Network Outages, Power Outages).
Mission System / Operating System Service Restarts.
Dataflow Issue Ticket Creation. Engage support from external dataflow partners for resolution of problems. Validate / Troubleshoot RF Data and Applications.
Perform network and application-level troubleshooting if RF is unavailable / interrupted to sensor software.
Work with analysts to enable or troubleshoot specific signal detection / collection.
Coordinate Field Support Representative (FSR) support for touch labor.
Track and Report Hardware Problems.
Respond to Cyber Security Alerts and Required Actions. Respond to System Alerts and Initiate Response Plan