Tier One Technical Support
About The Position
SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information. This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
Requirements
- Information Technology (IT) and communication systems experience
Responsibilities
- Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
- Provide base-level network support to include restoration of system access and minor system anomaly resolution.
- User Account Management
- Monitor System Status
- Report on System Outages
- Log outage statistics
- Limited System/Service Restarts
- Escalating Tickets to Higher Tiers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
