RBA Technical Support Representative - Loose Equipment

ROSENBAUER GROUP•Wyoming, MN

5d•Onsite

About The Position

The Technical Service Representative – Loose Equipment is responsible for processing warranty claims, providing high-level technical support, and maintaining a comprehensive understanding of Rosenbauer’s full equipment portfolio, including portable pumps, robots, BEST systems, and other firefighting tools. This role supports both internal teams and field customers, ensuring timely resolution of product issues and exceptional post-sales support.

Requirements

Associate degree in automotive or diesel mechanics preferred.
EVT certification preferred.
CDL certification preferred.
Experience working with electrical systems on vehicles preferred.
1+ years of sales or customer service experience preferred.
1+ years of experience working in a similar role preferred.
Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Able to perform intermediate PC functions in Microsoft Office Suite and MAS 500.
Able to deal with problems involving a variety of variables in non-standard situations.
Strong attention to detail.
Able to read and understand specs.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.
Team lift required for 50lbs or more.
Close Vision
Color Vision
Peripheral Vision
Long Distance Vision
Standing
Walking
Sitting
Talking or hearing
Feeling
Climb/Balance
Kneel/Crouch/Squat
Bending/Twisting
Reaching upward or outward
Bending neck side-to-side or front-to-back
Typing
Pinching/finger manipulation
Grasping/turning the wrist
Wet Humid Conditions (non-weather)
Humid conditions (weather-related)
Work Near Moving Mechanical Parts
Work in High Precarious Places
Fumes or Airborne Particles
Toxic or Caustic Chemicals
Outdoor Weather Conditions
Extreme Heat (weather-related) summer months
Risk of Electrical Shock
Work with Explosive Materials
Vibration
Moderate Noise: (Examples office with printers, phones, and light traffic
Safety boots
Safety Glasses
Cut resistant Gloves
Respirator
Face Shield

Nice To Haves

Able to obtain a CDL license with a tanker endorsement.
Able to obtain and maintain an EVT certification.

Responsibilities

Process warranty claims for Rosenbauer equipment, ensuring accuracy, documentation completeness, and timely resolution.
Provide technical troubleshooting support for all Rosenbauer equipment, including pumps, robots, electronic systems, and specialty tools.
Maintain comprehensive product knowledge to support field sales and end users.
Serve as the primary technical contact for Rosenbauer equipment inquiries and escalations.
Collaborate with the Director of Firefighting and Body Components to support product launches, updates, and field training needs.
Document all technical interactions, resolutions, and customer feedback within established systems.
Support dealers and customers through phone, email, ticketing systems, and on-site visits as required.
Travel to customer locations, tradeshows, and Rosenbauer facilities to provide hands-on support or training.
Assist with the identification and escalation of recurring product issues to engineering and product teams.
Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.