Level 2 Technical Support Manager (m/f/d)

voize

128d•Hybrid

About The Position

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! As a Technical Support Manager at voize, you’ll tackle complex tech puzzles, turning challenges into “aha!” moments for our customers. You’ll lead integrations, smooth out system hiccups, and keep our platform running like magic. Every day brings new problems to solve, ideas to test, and opportunities to make a real impact in healthcare tech.

Requirements

Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs)
Hands-on with Docker, virtualization, web servers, and load balancing
Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems
Strong communicator who turns technical detail into clear, actionable insights
Proactive, ownership-driven team player who documents, mentors, and solves before issues escalate
Fluent in German (C2), to be able to explain complex issues to our clients effectively, with good English skills for internal communications

Responsibilities

Lead and coordinate technical implementations and escalations across customer environments and internal teams
Own and optimize system integrations across Windows and Linux environments
Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces — ensuring timely resolution and clear communication
Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence
Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions