Technical Support Management Application Manager

SAIC•Pascagoula, MS

18h•Hybrid

About The Position

The Technical Support Management (TSM) Application Manager supports ship testing, trials, inspections, and discrepancy management for LPD-17-class ships. The position manages the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and special trials; maintains the Pre-Trial One-List deficiency system; and oversees the TSM application’s User Directory and Process Checklists. The role also provides IT support and oversight for Integrated Product Data Environment (IDPE) software and administers software used to manage testing and trial discrepancies. The position is hybrid and requires at least three days onsite in Pascagoula, Mississippi. It includes training and supervising trial-card data-entry personnel and ensuring systems and processes comply with DISA, Department of Defense, and Navy requirements. The role requires U.S. citizenship and the ability to obtain a Secret clearance.

Requirements

Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent professional experience.
At least 3 years of experience in systems administration, data management, or related technical fields.
Demonstrated experience leading and testing applications.
Strong familiarity with software systems for testing and trials, particularly technical and operational discrepancy management.
Strong organizational and time-management skills and acute attention to detail.
Proficiency with ETC, TSM applications, and IDPE platforms, or ability to learn and adapt quickly to similar software systems.
Familiarity with cybersecurity compliance standards provided by DISA and DoD.
U.S. citizenship.
Ability to obtain a Secret clearance.

Nice To Haves

Experience with Navy, ship acquisition, or Department of Defense procedures.
Experience with Navy programs, TSM/ETC environments, and sea-trial support.
Familiarity with security architecture, SOA, or enterprise integration concepts.
Experience participating in beta testing, requirements validation, and deficiency remediation.
Experience with Excel.

Responsibilities

Monitor ship tests, trials, and compartment completion inspections as they relate to discrepancies.
Collect, record, and evaluate data from deficiency screenings, certifications, trials, and surveys.
Develop and manage Plans of Action and Milestones (POA&Ms) for deficiency screening conferences and maintain accurate records through data entry and updates.
Prepare for and implement the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and special trials conducted on LPD-17-class ships.
Maintain the Pre-Trial One-List deficiency system and ensure its records are comprehensive and current.
Oversee the User Directory and manage Process Checklists within the Technical Support Management (TSM) application.
Train and supervise trial-card data-entry personnel in Pascagoula, Mississippi.
Maintain compliance with DISA standards and DoD and Navy regulatory requirements for IT systems and processes.
Provide IT support and oversight for Integrated Product Data Environment (IDPE) software.
Administer software suites that manage testing and trial discrepancies, ensuring secure and robust operation.