Technical Support Management Application Manager

SAIC•Pascagoula, MS

12h•Hybrid

About The Position

The Technical Support Management Application Manager supports ship tests, trials, and compartment completion inspections by monitoring and managing discrepancies and related data. The role manages deficiency records, Plan Of Actions and Milestones (POA&Ms), the Pre-Trial One-List deficiency system, the User Directory, and Process Checklists within the Technical Support Management (TSM) application. The manager prepares for and implements the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and Special Trials on LPD-17-class ships. The role also provides IT support and oversight for Integrated Product Data Environment (IDPE) software, administers software used to manage testing and trial discrepancies, and helps ensure secure and robust operation in compliance with DISA, DoD, and Navy requirements. The position is hybrid, with a minimum of three days onsite required.

Requirements

Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent professional experience.
At least 3 years of experience in systems administration, data management, or related technical fields.
Demonstrated experience leading and testing applications.
Strong familiarity with software systems for testing and trials, particularly technical and operational discrepancy management.
Strong organization and time-management skills and acute attention to detail.
Proficiency with ETC, TSM applications, and IDPE platforms, or ability to learn and adapt quickly to similar software systems.
Familiarity with DISA and DoD cybersecurity compliance standards.
U.S. citizenship.
Ability to obtain a Secret clearance.

Nice To Haves

Experience with Navy, Ship Acquisition, or Department of Defense procedures is highly preferred.
Experience with Navy programs, TSM/ETC environments, and sea trial support.
Familiarity with security architecture, SOA, or enterprise integration concepts.
Experience participating in beta testing, requirements validation, and deficiency remediation.
Experience with Excel.

Responsibilities

Monitor ship tests, trials, and compartment completion inspections as they relate to discrepancies.
Collect, record, and evaluate data from deficiency screenings, certifications, trials, and surveys.
Develop and manage POA&Ms for deficiency screening conferences and maintain accurate records through data entry and updates.
Manage preparations for and implement the ETC application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and Special Trials conducted on LPD-17-class ships.
Maintain the Pre-Trial One-List deficiency system and keep its records comprehensive and up to date.
Oversee the User Directory and manage Process Checklists within the TSM application.
Train and supervise trial card data entry personnel in Pascagoula, MS.
Maintain compliance with DISA standards and DoD and Navy regulatory requirements for IT systems and processes.
Deliver IT support and oversight for IDPE software.
Administer software suites that manage testing and trial discrepancies, ensuring their secure and robust operation.