Technical Support Management Application Manager

SAIC•Pascagoula, MS

1d•Hybrid

About The Position

The Technical Support Management (TSM) Application Manager supports ship tests, trials, inspections, and discrepancy management for LPD-17-class ships. The role manages application and data processes for Electronic Trial Cards (ETC), Pre-Trial One-List, the TSM application, and Integrated Product Data Environment (IDPE) software. It includes maintaining records and checklists, preparing and implementing trial applications, training data-entry personnel in Pascagoula, Mississippi, and ensuring secure, compliant operation of relevant IT systems. The position is hybrid, with at least three days onsite required.

Requirements

Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent professional experience.
At least 3 years of experience in systems administration, data management, or related technical fields.
Strong familiarity with software systems for testing and trials, particularly technical and operational discrepancy management.
Strong organizational and time-management skills and close attention to detail.
Proficiency with Electronic Trial Cards (ETC), Technical Support Management (TSM) applications, and Integrated Product Data Environment (IDPE) platforms, or ability to learn and adapt quickly to similar robust software systems.
Familiarity with DISA and DoD cybersecurity compliance standards.
U.S. citizenship.
Ability to obtain a Secret clearance.

Nice To Haves

Experience with Navy, ship acquisition, or Department of Defense procedures is highly preferred.
Experience with Navy programs, TSM/ETC environments, and sea trial support.
Familiarity with security architecture, service-oriented architecture (SOA), or enterprise integration concepts.
Experience participating in beta testing, requirements validation, and deficiency remediation.
Experience with Excel.

Responsibilities

Monitor ship tests, trials, and compartment completion inspections related to discrepancies.
Collect, record, and evaluate data from deficiency screenings, certifications, trials, and surveys.
Develop and manage Plans of Action and Milestones (POA&Ms) for deficiency screening conferences, maintaining accurate records through data entry and updates.
Prepare for and implement the Electronic Trial Cards (ETC) application for Builder’s Trials, Acceptance Trials, Final Contract Trials, and special trials conducted on LPD-17-class ships.
Maintain the Pre-Trial One-List deficiency system and keep records comprehensive and up to date.
Oversee the User Directory and manage Process Checklists within the Technical Support Management (TSM) application.
Train and supervise trial card data-entry personnel in Pascagoula, Mississippi.
Maintain compliance with Defense Information Security Agency (DISA) standards and DoD and Navy regulatory requirements for IT systems and processes.
Deliver IT support and oversight for Integrated Product Data Environment (IDPE) software.
Administer software suites for managing testing and trial discrepancies, ensuring secure and robust operation.