Technical Application Support Analyst - jhaFileSmart
About The Position
As a Technical Application Support Analyst on the jhaFileSmart team, you will support financial institutions with electronic tax reporting processes, including processing, validating, transmitting, and troubleshooting tax reporting files. You will work with financial institutions, potentially third-party vendors, and internal teams to investigate filing issues, analyze IRS acknowledgements, and help customers meet regulatory filing deadlines. This is a remote position, and candidates must live within approximately 70 miles of the Jack Henry office locations in Springfield, Missouri, or Monett, Missouri. Positions may require an onsite interview or in-person onboarding to verify identity. The role is full-time and regular, with 5% travel. Extended hours may be required during peak tax reporting periods, as business needs dictate.
Requirements
- At least 3 years of experience in technical support, application support, implementation, or backroom bank operations.
- Strong analytical and troubleshooting skills.
- Experience working directly with customers to resolve technical issues.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Ability to work extended hours during peak tax reporting periods as business needs dictate.
Nice To Haves
- Experience with XML, CSV, or file-based data processing.
- Financial services or fintech experience.
- Experience supporting regulatory or compliance-related products.
- Knowledge of electronic filing processes or IRS reporting requirements.
- Experience with secure file transfers and data validation.
Responsibilities
- Process and monitor electronic tax file submissions to the IRS.
- Review IRS acknowledgements, rejections, and accepted-with-error responses.
- Troubleshoot file validation, formatting, transmission, and processing issues.
- Analyze file processing results and identify corrective actions.
- Document findings, resolutions, and customer communications.
- Partner with operations, development, product, and support teams to resolve client-impacting issues.
- Support customers during critical filing periods and tax reporting deadlines.
- Assist with testing activities related to IRS regulatory changes and system enhancements.
- Perform other job duties as assigned.
Benefits
- Comprehensive benefits designed to support physical, mental, and financial health.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
