Technical Support Intern

The Nature Conservancy of Canada • Toronto, ON

3d • Hybrid

About The Position

The Nature Conservancy of Canada (NCC) is seeking a Technical Support Intern to join their IT Department. This role is ideal for someone passionate about environmental conservation and technology. NCC is a leading private land conservation organization dedicated to protecting vital natural areas and the species they support. Since 1962, NCC has conserved over 20 million hectares across Canada through a collaborative, evidence-based approach. The organization is committed to advancing Reconciliation with Indigenous Peoples and transforming its work practices. The Technical Support Intern will report to the Help Desk Supervisor and work with a small team to support over 500 NCC users across Canada.

Requirements

• Currently enrolled in University or College program related to area of responsibility.
• Sound technical knowledge relative to accountabilities.
• Interpersonal skills to establish and maintain relations with others (NCC staff, peers within other organizations, consultants, contractors, agencies / organizations) and to resolve project-related complaints, disputes and issues.
• Communication skills (listening, writing, verbal) to provide clear direction to those involved in / working on the project; to ensure solid understanding of work requirements, work guidelines and to encourage and sustain consensus building to make decisions.
• Time Management / organization skills to identify priorities, re-arrange work if required to meet identified deadlines.
• At least one year (or equivalent) of experience working in a Microsoft 365 environment (email, OneDrive, Teams etc.).
• Proficient in troubleshooting iOS & Android devices.

Responsibilities

• Serve as the first point of IT contact for the organization’s internal customers.
• Resolve customer issues to the best of their ability.
• Escalate unresolved issues to upper levels of support.
• Create and maintain user accounts in Active Directory and Azure Active Directory.
• Provision software to endpoint devices.
• Help to maintain the IT Asset Management database.
• Support the organization’s mobile devices.
• Maintain a knowledgebase of incidents and resolutions.
• Proficient in troubleshooting iOS & Android devices.

Benefits

• Healthy, safe, barrier free and inclusive workplace
• Respect and diversity recognized as assets
• Accommodations available on request for candidates taking part in all aspects of the selection process

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees