EAM Technical Support Intern

AssetWorks Inc

1d•Onsite

About The Position

As an EAM Technical Support Intern, you will play a key role in supporting both internal and external customers while learning the foundations of software troubleshooting, cloud technologies, and customer service excellence. This hands-on role offers a front-row seat to how enterprise software operates in real-world environments, making it a strong starting point for a future career in technology. AssetWorks is redefining what modern technical support looks like in the Enterprise Asset Management (EAM) space. Through our intelligent swarming methodology, we’ve moved beyond traditional tiered support models to create a collaborative, knowledge driven environment where problems are solved collectively and learning happens continuously. As an intern, you’ll join a team that values curiosity, teamwork, and innovation—an ideal place to grow your technical skills and gain real-world experience in the software industry. This internship provides a meaningful introduction to the tech industry, offering hands-on experience in software troubleshooting, customer communication, and enterprise support operations. You’ll work alongside seasoned professionals, gain exposure to modern cloud and database technologies, and develop the foundational skills needed for a successful career in technical support, software engineering, or IT operations.

Requirements

Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
Strong interest in technology, software systems, and customer support.
Basic understanding of IT concepts, with a willingness to learn technologies such as MS Azure, MS SQL Server, and Oracle
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently.
Quick learner with strong analytical and problem-solving abilities.
Detail oriented, organized, and committed to delivering high quality support.
Collaborative mindset and ability to work effectively in a team-oriented environment.

Responsibilities

Act as the first point of contact for customer support, handling phone calls, emails, and tickets with professionalism and empathy.
Learn and apply troubleshooting techniques for software, database, and system-related issues under the guidance of experienced support engineers.
Document, track, and follow up on customer inquiries to ensure timely and accurate resolution.
Participate in structured training sessions to build familiarity with our technology stack, including MS Azure, MS SQL Server, Oracle databases, and related tools.
Collaborate with team members to improve customer satisfaction and contribute to continuous improvement initiatives.
Use communication and support platforms such as Microsoft Teams, WebEx, Zendesk, email, and phone systems to engage with customers and colleagues.
Contribute to internal knowledge-sharing efforts by documenting solutions and insights from resolved cases.
Attend regular team meetings, workshops, and learning sessions to strengthen both technical and professional skills.