EAM Senior Technical Support Representative

AssetWorks Inc•Wayne, PA

1d•Remote

About The Position

We are seeking a Senior Technical Support Representative to provide advanced technical support while serving as a trusted partner to key customers and an advocate for both clients and the support team. In this role, you will handle complex technical issues, mentor team members, strengthen internal knowledge sharing, and help elevate support quality and consistency across the organization. This position is an excellent growth opportunity for a highly skilled support professional who is ready to expand their impact to drive customer satisfaction, team development, and operational excellence. At AssetWorks, the EAM Support team is redefining support with our intelligent swarming approach, where we operate without a traditional tier structure. Our team works together, pooling our knowledge and skills to solve customer support issues. It is a collaborative and dynamic way of working, where everyone has a chance to learn and grow. The Technical Support Representative will provide help and technical assistance to the internal/external customers. You will utilize your MS Azure hosting and MS SQL skills and work with other technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports. The position will include setting up new systems and upgrades for hosted and on-premises customers.

Requirements

Advanced technical support skills
MS Azure hosting skills
MS SQL skills
Experience with Oracle databases
Experience with Elasticsearch
Experience with web servers
Experience with mobile devices
Experience with printers
Experience with tablets
Experience with Crystal Reports

Nice To Haves

Experience in a collaborative and dynamic support environment
Experience in a smaller business unit within a larger group

Responsibilities

Provide advanced technical support
Serve as a trusted partner to key customers
Act as an advocate for both clients and the support team
Handle complex technical issues
Mentor team members
Strengthen internal knowledge sharing
Elevate support quality and consistency across the organization
Provide help and technical assistance to internal/external customers
Utilize MS Azure hosting and MS SQL skills
Work with technologies like Oracle databases, Elasticsearch, web servers, mobile devices, printers, tablets, and Crystal Reports
Set up new systems and upgrades for hosted and on-premises customers

Benefits

Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
Employee Discount Platform discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements