Technical Support Intern (Summer 2027)

Cargas•Lancaster, PA

2d•Onsite

About The Position

Cargas Energy is hiring four paid Technical Support Interns for Summer 2027. Interns begin in Customer Support to learn the company’s software and customer support practices. As their knowledge develops, they take on increasingly independent troubleshooting involving SQL procedures, JavaScript, and .NET. They work with customers and teammates to investigate technical issues, find solutions, and help deliver timely resolutions. The internship is full-time and on-site at Cargas’s Lancaster, Pennsylvania office during Summer 2027. Continued part-time employment during the Fall 2027 semester may be offered based on business needs, performance, student availability, and continued eligibility. If offered, the fall schedule and work arrangement will be determined according to business needs and the student’s academic schedule and availability. Cargas is an employee-owned software and consulting company headquartered in Lancaster, Pennsylvania. Its culture emphasizes employee ownership, teamwork, customer care, collaboration, diverse ideas, trust, and transparency. The company practices open-book management and describes its work arrangements as varying by role and team. Cargas states that it is committed to sustainable growth for its business and people and has been recognized as a Best Place to Work in Pennsylvania for two decades.

Requirements

At the start of the Summer 2027 internship, be enrolled as a junior or senior in a bachelor’s degree program in Computer Science, Computer Engineering, Information Technology, or a related field.
Coursework, projects, part-time work, or other experience working with customers or internal stakeholders.
Effective communication skills in English.
Strong critical-thinking and problem-solving skills.
Basic understanding of software development principles, including object-oriented programming such as Java, C#, or similar languages, and relational databases (SQL).

Nice To Haves

Experience in customer support or at a software company.
Prior internship or project experience in technical support or software development.
Hands-on experience writing and debugging SQL, including stored procedures and queries.
Familiarity with ticketing and customer support tools, REST APIs, or API testing tools.
Exposure to Windows Server, IIS, or cloud platforms such as Azure.

Responsibilities

Troubleshoot technical inquiries from Cargas Energy customers, including debugging SQL procedures, JavaScript, and .NET code.
Collaborate with customers and internal stakeholders to resolve technical issues.
Work within Customer Support during training to become familiar with the company’s software.
Apply software development principles and front-end web technology knowledge to diagnose and solve problems.
Help maintain customer satisfaction by resolving support inquiries in a timely and effective manner.
Use company-approved AI tools responsibly for troubleshooting, research, documentation, and problem-solving while following security, privacy, data-handling, and AI governance standards.
Prioritize and manage multiple tasks in a fast-paced environment.